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Who We Are

FPD operates as a joint venture partner with XL Turners Travel. The FPD Travel Bureau is a self-funding business unit with the purpose of assisting clients off-site with travel management services.

FPD specialises in corporate travel management and conference destination management solutions and is dedicated to ensuring your business gets the maximum value for your corporate travel budget. In collaboration with XL Turners Travel's powerful position in the industry, we are able to ensure that we offer the most competitive rates from airlines, car rental companies and hotels whilst remaining independent enough to pay personal attention to your travelers.

With our focused client-centred approach, technological solutions, processes and procedures, we endeavour to resolve your needs and exceed your expectations. Our expertise in the field is used to reduce costs in service delivery and strategic supplier negotiations. We will plan everything from individual traveller itineraries through to large groups and conferences.

With our extensive knowledge of corporate travel, we have designed our technology to offer the security, flexibility and independence needed for delivery of service both global and locally. A complete understanding of your company and its travel objectives enable us to identify which solutions will be best to provide deliverables that will aid your business.

Scope of Services

FPD acknowledges that our clients require efficient and effective systems to ensure compliance with stringent Auditor General financial policies. As such, FPD can confirm that our Travel Bureau management systems meets the requirements of international donor agencies such as the Global Fund and USAID. Additionally, FPD’s Travel Bureau will adhere to the requirements as specified, by providing documented travel policies, enforcing the prerequisite controls, procedures and travel booking instructions. All telephonic travel bookings are confirmed immediately by fax or e-mail. The passengers’ names, flights, destinations, times and dates of departure and arrival are recorded for your convenience as well as any car hire and/or hotel requirements. Order numbers are obtained for all bookings and we guarantee to procure the necessary approvals or authorisations.

FPD Travel Bureau will always be reachable by telephone / mobile phone at any time of the day for emergency/after-hours services purposes and will provide both after-hours and emergency contact details. The official travel requirements for travellers will be accorded the highest priority, ensuring timely and effective processing should FPD be selected as your preferred supplier.

  • Corporate Travel Management
  • Marine Travel
  • Leisure Travel
  • Travel Consultation and Advice
  • Airline Reservations and Ticket Issue
  • Hotel Reservations
  • Car Rental Bookings
  • Cruise Reservations
  • Rail Reservations
  • Coach Reservations
  • Passport Assistance
  • Obtaining Visas
  • International Driving Permits
  • Travel Insurance
  • Foreign Exchange
  • Preparation of Itineraries
  • Frequent Flyer Management
  • Incentives
  • Group Travel
  • Conferences
  • After-Hour Services
  • Document deliveries via courier service
  • Travel Policy
  • ISO 9001 Quality Control
  • Management Reports
  • Sales Support Service
  • Individual Profile Management
  • Supplier Corporate Agreements
  • Theatre Reservations

Our excellent relationship and reputable brand ensures FPD has an influential amount of bargaining power with airlines, hotels and car hire companies. We continually consult with these suppliers for your benefit in order to offer you the best services possible.

Events Experience

FPD has extensive experience in organising large healthcare -related conferences including local and international conferences since 2000, beginning with the organisation of the XIII International AIDS Conference held in Durban. Whether the meeting is a compact corporate or sales conference or an international congress for 10 000 people together with our groups division, FPD is able to provide a professional management solution for venues, audio-visual services, registration, exhibitions, social function, accommodation, destination management and travel arrangements.

To date, the FPD has been the in-house Travel Management supplier for the following conferences:

  • 8th SA AIDS Conference, 2017
  • 9th Child Trauma Conference, 2017
  • HEAIDS Conference, 2017
  • Human Resource for the South African Health System Conference, 2016
  • 1st SA National Conference on Violence, 2016
  • 3rd International ASSHH Conference, 2015
  • 7th SA AIDS Conference, 2015
  • 4th SA TB Conference, 2014
  • 17th ICASA Conference, 2013
  • 6th SA AIDS Conference, 2013
  • World Toilet Summit 2012
  • 2nd OVC in Africa Conference, 2012
  • 3rd SA TB Conference, 2012
  • CORHED, 2012
  • SA Basic Education Conference, 2012
  • SASA Congress, 2012
  • 6th SAHARA Conference, 2011
  • Agricultural Biotechnology International Conference, 2011
  • 4th Pan African Pain Congress, 2011
  • 1st International HIV Social Sciences in Humanities Conference, 2011
  • 5th SA AIDS Conference, 2011
  • 2nd SA TB Conference, 2010
  • Consensus for Social Accountability in Medical Education Conference, 2010
  • 1st Orphans and Vulnerable Children in Africa Conference, 2010
  • 3rd Wits/SABCOHA/HEARD ‘HIV in the Workplace & Beyond’ Research in Action Conference, 2010
  • 5th SAHARA Conference, 2009
  • Compass Project NGO Implementers Forum, 2009
  • ISES Solar World Congress, 2009
  • MenEngage Africa Symposium, 2009
  • 2nd Access to Healthcare in Africa Conference, 2009
  • 4th SA AIDS Conference, 2009
  • SABCOHA Conference, 2008
  • SAIHCM Conference, 2008
  • 1st SA NGO Conference, 2008
  • 1st South African TB Conference, 2008
  • Burden of Disease Today Conference, 2008
  • 3rd South African AIDS Conference, 2007
  • World Medical Association General Assembly, 2006
  • 2nd South African Health Care Managers Conference, 2006
  • 9th World Congress on Self-Care Deficit Nursing Theory, 2006
  • 8th World Conference on Injury Prevention and Safety Promotion, 2006
  • 2nd South African AIDS Conference, 2005
  • Solutions for Healthcare Delivery in South Africa Conference, 2004
  • 1st South African AIDS Conference, 2003
  • XIII International AIDS Conference, 2000

Destination Management Services

Destination Management Services - Herewith a basic outline of services FPD Travel Bureau provides, with regards to Destination Management, if you require more in depth details, it can be sent to you upon request.

Travel agency services

  • Air bookings and reconfirmation
  • Car rental services
  • Visa advice and health advice

Transportation

  • Airport to accommodation transfers, prepaid or on arrival
  • Shuttle transport from hotels to venue
  • Social event transport
  • Preparation of schedules, routes and frequencies
  • Coach operator appointment and management

Airport welcome services

  • Liaison with South African Airports company
  • Notification of essential services
  • Welcome desk and staffing
  • Delayed or lost baggage assistance
  • Signage
  • Transition to transport to hotel

Pre and Post event tours

  • City tours and local sightseeing attractions
  • Regional tours and extended itineraries
  • Group tours and individual services
  • Accompanying persons special programmes
  • Game parks, safaris, history, culture and geography
  • Appointment of tour operators and management
  • Database structure and reporting
  • On line advertising and brochures
  • Internet on line tour sales

Accommodation

  • Secure allotments and contract suppliers
  • Obtain best rates and complimentary rooms
  • Deposit, balance, cancellation and release procedures
  • Preparation of booking forms
  • Structure of website on line booking services
  • Delegate enquiries
  • Receipt of bookings and finance handling
  • Communication, confirmation and vouchers to all individual reservations
  • Detailed database reporting and management
  • On site accommodation desk